By e-mail
- send a claim request to eshop@upm.cz
- the email must contain
- order number
- the goods to which the complaint relates
- a description of the defects found and their manifestations
By phone
- call +420 778 543 934
- please have your order number ready
By post
- send a letter which must contain
- order number
- the goods to which the complaint relates
- a description of the defects found and their manifestations
- send the letter to the following address
- Museum of Decorative Arts in Prague
- 2, 17. listopadu Street
- 110 00 Prague
- mark the letter with the word „ESHOP COMPLAINT
- The Seller will decide on the complaint within 5 working days of its receipt and will notify the Buyer by e-mail.
The complaint will be settled without undue delay, no later than 30 days from the date of the complaint.